How To Order
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1.Newtimeshair provides toupees, wigs and hair extenisons, do both custom toupee orders and stock orders.  And we also have a big amount of stocks for immediate shipment.  You can place orders via Email to info@newtimeshair.com or Fax by fax number 86-532-80828255, if without hair samples or templates involved. You also can mail the orders with hair samples and templates to us.  Our address is:

Newtimes Hair
Room 2519, Yihe Guangsha
No.108, Anshan Road
Qingdao, China
PC: 266034
Tel :  +86-532-88994028

We will confirm with you immediately after receiving your orders, and will contact you immediately when have any questions on your orders. The orders will be arranged into production within 3 days after receiving.

2. The delivery time (from the date of receiving orders and the date of sending out the finished orders) for normal custom orders is 4~6 weeks. Rush orders in 3~4 weeks. And stock orders in 6~8 weeks.

3. You can download our order form by click HERE. And you also can use your own order form or any other order form. We will understand your orders well. It’s not be a problem at all.

4. You can check at any time about the status of your orders by email. We will reply you within 12 hours. And you also can call us by the number 86-532-88994028. Our working time is from 8:30am to 5:30pm. Please be noted that it is the Chinese time. Thanks to kindly understand the time difference, and sorry if it the inconvenience caused to you.

5. Payment method acceptable:

–Wire transfer

–Western Union; MoneyGram

–PayPal

 

FAQs:

1. Newtimes Hair is…? 
Newtimes Hair is a professional manufacturer located in Qingdao China, specialized in hair products including toupee, wigs and hair extensions. 

We provide hair products to both wholesalers and retailers, no order limitation. 

 

2. What type of order do you accept? 
We do both custom orders and stock orders.  And we also have a lot of stock toupee and wigs for immediate shipment. 
3.  Do you require any order minimum quantity? 
No minimum order quantity is required.  One order and sample order are all acceptable. 
4. How to place order?
Email us to inform the order detailed requests, we will reply you and quote you our best price (factory direct price) to you then.  If you confirm the price and then can email us the template(s) and hair sample(s) with order form together.  You also can email the details about the order specifications if no need to send template(s) and hair sample(s).  We will send you invoice and you can make payment.  After payment, we will arrange your order into production and will inform you when the order finished and shipped. 
5. Where should I send my order with temple and hair sample? 
Our posting address is:
Newtimes Hair
Room 2519, Yihe Guangsha
No.108, Anshan Road
Qingdao, China
PC: 266034
Tel :  +86-532-88994028
6.  What kind of payment method can you accept? 
We can accept payment via bank wire transfer, Western Union, MoneyGram or Paypal. 
7.  How long is the production time? 
Stock toupee and wigs are available for immediate shipment. 
Normal custom order need 6 weeks.  Rush order need 4 weeks.  Extra long hair or full cap wig order might need 1-2 more weeks.
8. What kind of shipping method do you use to ship the finished order?
We use international express like FedEx, DHL, UPS, delivered to your door.  We will inform you the tracking number after shipment.  Normally, the package would be delivered to you in 3-5 working days.
9. What warranty can we get?
In 3 months after shipment, for any manufacture mistake or defect or any quality problem, we will remake or repair free of charge, or refund money back to you after receiving the returned unit, as per your requests. 
10. How to find what I want on your website? 
You can check our catalogs on our site to find our products.  But they are just some products showed.  We can do much more than that.  You can just email us when you could not find what you want.  Our professional sales representative will reply you quickly.
11. Do you have stock pieces for immediate shipment?
Yes, we have a lot of stock pieces, both toupee and wigs for immediate shipment.  Click here to find the details:
12. What should I do if I don’t like the hair after receive?
If it is stock units, you can simply return it.  Please kindly make sure don’t cut or do any process on the hair unit. We will refund the money back to you after receiving the returned unit.  
If it is custom order, if it is our manufacture defect or mistake, you can return it to remake or repair or ask money back.  If the order is made correct, but the order is ordered incorrect, sorry, we could not remake free of charge or refund free of charge.  But we would like to adjust it to meet your requirement if possible, and only charge working cost. 
13. What kind of hair do you have?
We have Indian Hair, Chinese Hair, Remy hair, Virgin hair and European hair.